How to create a case record from virtual agent

[mania]

Hi,

Is it possible to create case record from virtual agent in csm portal (Ex: create incident)?

If yes, can anyone please provide guidence. It will be useful.

I have created a topic called general questions and answers so once we click on yes as per below image it should create case record.

Thanks!

[HIROSHI SATOH]

You can add and create actions within a topic.

[mania]

@HIROSHI SATOH 

Thanks for your reply!

As you said, I have added that record option utility but its not creating case record.

Thanks!

[HIROSHI SATOH]

I tried specifying only the category and it was registered.
Is the route correct? Is there any information output to the log?

[mania]

@HIROSHI SATOH 

Its created but i want to see that case record in VA chat.

If i click yes i need to see the record number like incident as shown in second image.

Thanks!