How to create a Change Request as Unauthorized ?

[akhilaanil]

In my instance, I need to trigger a notification when an unauthorized change request is created. However, I don't see an "Unauthorized" field in the Change Request form (Emergency or Normal types exist).

• How can I create an unauthorized change request?
• Is there a standard way ServiceNow handles unauthorized changes?
• Do I need to create a new field or is it determined automatically?
  Provide some references.

[Dr Atul G- LNG]

Hi @akhilaanil 

Did you make changes in any record as you set notification on Update as well. 

[akhilaanil]

For this I have created an event registry and scheduled job and a notification,

but email is not triggering. Could you please help me with this.? Can you check these conditions are correct?

[Dr Atul G- LNG]

Hi @akhilaanil 

Mate, you are creating so much confusion and adding multiple questions in a single thread. The initial discussion started about the unauth change process and it's getting bigger and confusion too. What is your exact issue please explain clearly.

[akhilaanil]

I want to create a notification. The notification gets triggered when a change request implementation date gets passed. For example: A change request is approved on 10th and its implementation state on 11th to 14th but implementation is not done. So, the date is passed right. In this case i want to trigger a notification "Unauthorized change is detected". 

[Dr Atul G- LNG]

Hi @akhilaanil 

You can create an event or you can create the flow as well.

I want to create a notification. The notification gets triggered when a change request implementation date has passed.

Atul: I am assuming the implementation date is the planned end you are considering.

For example: A change request is approved on the 10th and its implementation state from the 11th to the 14th but implementation is not done. So, the date is passed right? In this case, i want to trigger a notification "Unauthorized change is detected". 

Atul: Approved means in scheduled state

Change.state = Scheduled

AND

The actual end date is empty 

AND

The planned End date is less than the Current Date.