Hi @Oliver Stammler ,
The client would prefer to have a single choice field rather than the checkbox. Thank you so much for the script. One last request is, i am trying to add a image inside this field however it seems not to be showing the single image.
this is the below image i see
I was expecting to achieve something like this with the colour red in the background
below is the modified code which i tried :
```
function onChange(control, oldValue, newValue, isLoading, isTemplate) {
if (isLoading || newValue === '') {
return;
}
//Type appropriate comment here, and begin script below
var ga = new GlideAjax('UserUtils'); // UserUtils is the script include name
ga.addParam('sysparm_name', 'getVIPStatus'); // getVIPStatus is the function in the script include that we're calling
ga.addParam('sysparm_caller', g_form.getValue('caller_id').toString()); // send caller sys_id to the script include
ga.getXML(VIPCallerParse);
// callback function for returning the result from the script include
function VIPCallerParse(response) {
var vipStatus = response.responseXML.documentElement.getAttribute("answer");
switch (vipStatus) {
case 'vip':
g_form.getElement("sys_display.incident.caller_id").style.backgroundImage = "url('6.png')", style.backgroundRepeat = "no-repeat", style.backgroundPosition = "98% 55%", style.paddingright = '20px', style.backgroundColor = 'aqua' ;
break;
case 'v-vip':
g_form.getElement("sys_display.incident.caller_id").style.backgroundColor = "green";
break;
default:
// do nothing
}
}
}```
