How to create CMDB CI Relationship via OOB REST API call

Avinash_M · 4 hours ago

Hello Team,

I want to create a CI record through a workflow using a service account with the ITIL role. Since we are using a completely out-of-the-box (OOB) instance, I am looking to create CI relationships using the OOB REST API. Could you please guide me on how to achieve this? Below, I have outlined all the details of what I have tried so far.

Trail 1: Endpoint Post call - "https://myinstance.service-now.com/api/now/table/cmdb_rel_ci"

Payload:

{
"parent": "${parent}",
"child": "${child}",
"type": "${type}"

}

Response:

{"error":{"message":"Operation Failed","detail":"Operation against file 'cmdb_rel_ci' was aborted by Business Rule 'Prevent Recursion in CI Relationships^3faa8c622fe73a1425fbd44bcfa4e354'. Business Rule Stack:Prevent Recursion in CI Relationships"},"status":"failure"}

Trail 2: https://myinstance.service-now.com/api/now/identifyreconcile

payload:

{
"items": [
    {
      "className": "cmdb_ci_win_cluster",
      "values": {
        "name": "CLUSTER-01",
        "serial_number": "CL12345",
        "discovery_source": "Other Automated"
      },
      "relations": [
        {
          "type": "Depends on::Used by",
          "target": {
            "className": "cmdb_ci_appl",
            "values": {
              "name": "APP-SERVICE-01"
            }
          }
        }
      ]
    }
]
}

CI record is created but relationships are not created.

Response:

{"result":{"items":[{"identifierEntrySysId":"Unknown","identificationAttempts":[{"info":"sys_object_source SKIPPED","identifierName":"","attemptResult":"SKIPPED","searchOnTable":"sys_object_source","attributes":["source_name","source_native_key"]},{"identifierName":"OS Cluster","attemptResult":"NO_MATCH","hybridEntryCiAttributes":[],"searchOnTable":"cmdb_ci_cluster","attributes":["cluster_id","name"]}],"info":[],"errorCount":0,"markers":[],"mergedPayloadIds":[],"warningCount":0,"inputIndices":[0],"className":"cmdb_ci_win_cluster","operation":"INSERT","sysId":"2f88f4222f6bfa142b1f4f5bf3878ea9"}],"additionalCommittedItems":[],"relations":[],"additionalCommittedRelations":[],"hasError":false,"hasWarning":false}}

-- https://myinstance.service-now.com/api/now/identifyreconcile - I can able to create a CI record by using this URL
Similarly, I want to create CI relationships pls guide me correct me if any URLs change and payload.

Thanks,
Avinash