how to disable the particular group for incidents only in service now

[Rithika Kalamn1]

how to disable the particular group for incidents only in service now

[bammar · Accepted solution]

You could add another checkbox to the groups table like Hide  and set to true

Then in the reference qualifier for incident assignment group say Hide =false.

Keep in mind if your using task table you have to make sure this wont cause something else not to work in another area which is why you may need to use a dictionary override and set the ref qualifier there for incident...

[bammar · Accepted solution]

You could add another checkbox to the groups table like Hide  and set to true

Then in the reference qualifier for incident assignment group say Hide =false.

Keep in mind if your using task table you have to make sure this wont cause something else not to work in another area which is why you may need to use a dictionary override and set the ref qualifier there for incident...

[Rithika Kalamn1 · Accepted solution]

What is the procedure to hide/disable the assignment group when we are using the task table. The changes in reference qualifier leads to changes in task table

[Palak Gupta]

You can use Dictionary Override functionality to override reference qualifier.

[Aman Kumar S]

@Rithika Kalamnurikar 

Its confusing, you have marked your post as correct, but I don't really see an answer here.

Could you please make sure, whichever response worked for you, please mark that as correct, so others looking out for similar queries and spot it.

Thanks