how to disable the particular group for incidents only in service now

[Rithika Kalamn1]

how to disable the particular group for incidents only in service now

[bammar · Accepted solution]

You could add another checkbox to the groups table like Hide  and set to true

Then in the reference qualifier for incident assignment group say Hide =false.

Keep in mind if your using task table you have to make sure this wont cause something else not to work in another area which is why you may need to use a dictionary override and set the ref qualifier there for incident...

[mohammedvasim]

Hi Ankur,

How can we apply same functionality with multiple groups. 

Like, I need to prevent a set of groups from being assigned to incidents. 

Thanks.

[satishkumaryd]

Hi  Ankur,

I try with dictionary override , but not working can please help me on this

Thanks 

satish