How to Disable the Problem Module in ServiceNow (Service Operations Workspace)

[Akhila P]

Hi Community,
I’m working on Service Operations Workspace and need to disable the Problem module only on SOW so that users cannot access or see it.

I’m looking for the best approach.

Any guidance or steps would be greatly appreciated!

Thanks in advance.

[Ankur Bawiskar · Accepted solution]

@Akhila P 

what do you mean by disable Problem module in SOW?

Not a good idea for your agents.

SOW helps agents to work on multiple tickets/problems considering it's UI experience as compared to native.

If you still require then

-> You can hide the complete workspace list from sys_ux_list table and once you hide all the Lists it will disable the Category as well.

-> see these images and mark Active=False for those 6 records

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Dr Atul G- LNG]

Hi @Akhila P 

@This is not an good idea to hide only one module, but if you want you need to make changes in list to of SOw where all modules appear and make it active false or add specific role.

[Akhila P]

Hi Atul,

Thank you for your reply! Could you please let me know the exact navigation path or configuration steps to disable the Problem module in Service Operations Workspace?

Appreciate your help.

[Ankur Bawiskar]

@Akhila P 

seems you missed by below response.

I have given detailed steps along with screenshots which should help you to achieve your requirement.

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Dr Atul G- LNG · Accepted solution]

Hi @Akhila P 

https://INSTANCENAME.service-now.com/now/nav/ui/classic/params/target/sys_ux_list_list.do%3Fsysparm_...

Go here and take action.