How to Display Resolution information with Additional Tab details for incident in employee center

[Ramu6]

Hi All,

Actually i want to display Resolution details (Resolved, Resolution code, notes) in Additional tab for incident in employee center when state is move d to resolved.

Please help on this 

Thanks

Ramu

[Vasantharajan N]

@Ramu6 - You can use standard ticket configuration to do that. More details you can find in the docs

https://www.servicenow.com/docs/bundle/yokohama-platform-user-interface/page/build/service-portal/ta...

Please try and let us know for any support

[Ramu6]

Hi @Vasantharajan N 

Thanks for the response, basically i have created that, i have selected type "Variable Summarizer", but it displaying only the variable which was on the "create incident "Record Producer , but i need the resolution fields on that tab

[Vasantharajan N]

@Ramu6 - You can create a simple widget to display the resolution details and configure the widget in the new tab using the "Standard ticket configuration"

Simple widget named "Show Additional Fields": Attached the widget xml for reference

Configure a tab named "Additional Info" in the Standard Ticket Configuration that refers to the custom widget mentioned in step 1

Set the tab visibility: In the below screenshot, Have limited the tab visibility for incident with Resolved or Closed state.

Results:

[Ankur Bawiskar]

@Ramu6 

please share screenshots where is this required.

If my response helped please mark it correct and close the thread so that it benefits future readers.