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How to Dynamically Add Users to AD Distribution Groups Using Group Email in ServiceNow

snowcrazy
Tera Contributor

Hi Everyone

 

I’m building a Flow Designer flow to automate adding users to Active Directory distribution groups via a Service Catalog item.

Challenge: • Users enter the group email in the catalog item (e.g., Paid.SocialDisplay.Invoice@example.com). • The actual AD group name is different (e.g., Paid Social Display Invoices).

 

Question: Has anyone implemented a reliable way to query AD by the group email and dynamically add users to the correct group in Flow Designer?

 

Any insights, workarounds, or best practices would be much appreciated!

Links to any official documentation or community resources are highly appreciated

1 REPLY 1

Rafael Batistot
Kilo Patron

Hi @snowcrazy 

 

This post might help you 

 

https://www.servicenow.com/community/servicenow-ai-platform-articles/integration-hub-microsoft-ad-sp...

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