How to edit Order Confirmation Widget?

[ZacharyB3535501]

I have a business requirement to make 'Delivery Information' a mandatory field in the Order Confirmation modal.  I have copied the required widgets, made my updates, and followed all steps outlined in KB0723600.  Unfortunately, when clicking 'Proceed to Checkout,' I am directed to the original widget.

I have followed the same steps in a PDI, with the same results.  As the linked KBA has an updated date of Feb 25, 2026, I would have expected this to work.  Hoping I can get some help here.

[Tanushree Maiti]

Please refer this links, see if it helps you:

https://www.servicenow.com/community/itsm-forum/order-confirmation-popup-on-cart-v2-how-to-edit/m-p/...

[ZacharyB3535501]

Unfortunately not.  This basically describes the same process as the KBA I linked.

[Ankur Bawiskar]

@ZacharyB3535501 

this link has solution

Delivery Information in Service Catalog - Make Mandatory? 

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Ankur Bawiskar]

@ZacharyB3535501 

Hope you are doing good.

Did my reply answer your question?

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏