Need help for SC order status widget customization

[Anusha Dande]

Hi 

Currently, when the request has been submitted in the service portal, it will be redirected to request summary and will show the RITM fields like "request number, item, stage". But as part of recent requirement, need to include some more fields like state & approval . To achieve this, I have cloned the OOB widget (SC order status) and trying to add the script but no luck. could anyone help on the customization/script where exactly it needs to be updated

Thank you

[Ankur Bawiskar]

@Anusha Dande 

so where are you stuck?

you need to add logic in HTML and Server Side Script

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[Ankur Bawiskar]

@Anusha Dande 

recently last month I shared solution for something similar with working screenshots

Steps to show it in column here

-> clone the OOTB widget "SC Order Status"

-> In the newly created widget, modify the server script etc to include Cat Item -> Short Description

check this link and it has solution, what to change in Server Script, HTML

Modify fields shown in SC Order Status widget  -> this link will help you add in the place I mentioned above

-> then add this newly created widget on "order_status" page

if you want to add that on top besides the 3 columns then update the HTML place here

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[Ankur Bawiskar]

@Anusha Dande 

sharing other link which has some approach

SC Order Status add request short description

 

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Ankur Bawiskar]

@Anusha Dande 

check this recent question which I shared solution, you can check and enhance

How to get Catalog item's short description on the Service Portal Page 

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏