How to Edit the existing Email Headers

Vamshi Krishna2
Tera Contributor

‎01-16-2023 06:46 PM

Hi All,

when the outbound email is triggered from snow to customers by default it shows " X-ServiceNow-Generated:true " so the system is ignoring this email. how can we edit it and add additional customization to it 'X-ServiceNowXXX-Generated:true'.

 

Thank you

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Tony Chatfield1
Kilo Patron

‎01-16-2023 08:19 PM

Hi, this is correct behavior, OOB the message is ignored by the target servicenow instance to prevent email loops between instances. So it is the target ServIceNow Instance that needs to be updated to accept the message.

Details of resolution are here.

Troubleshooting ServiceNow instance ignoring email sent by another instance - Support and Troublesho...

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