Edit Interceptor for Change Request not showing in PDI.

[CJPeterson]

Hi All, 

I recently had to create a new PDI and I'm doing some training, trying to build new change type. I am not getting the edit interceptor field in the top right corner not sure what I am missing. I know we can create a new change request type from System Definition>Interceptors but could someone advise how i can bring the field into this form.  

[Allen Andreas · Accepted solution]

Hi,

That is the new interface. The "Edit Interceptor" button is in the old interface and is related to the old change model. The button merely takes you to the interceptor for change that you'd access through System Definition > Interceptors anyway...that you mentioned.

In any case, if you are wanting the old interface to come back with the button, you can change the system property: com.snc.change_management.change_model.type_compatibility to true, but keep in mind that it changes how things are allowed where both the type based workflow and change models are utilized as part of the change creation.

More documentation here: https://docs.servicenow.com/bundle/tokyo-it-service-management/page/product/change-management/refere... 

Please mark reply as Helpful/Correct, if applicable. Thanks!

[Mike_R]

Just to add on to what Allen said - if you want to use the new Change Models, which I would highly recommend, you can follow the steps here:

https://docs.servicenow.com/en-US/bundle/tokyo-it-service-management/page/product/change-management/...