How to enable details for approver on esc portal

[indrasengupta]

How to show details for the approver when he is in esc portal and click on "My Task". he can see the details in SP portal but not in esc portal. User has the "approver_user" role.

i want like the below

The request for approval is created using simple catalog item which creates RITM and then SCTASK, there's no custom table or application fyi.

[indrasengupta]

@Dr Atul G- LNG 

Yes, approval is generating for the user. and if i give itil role to approver than all the details show to approver on esc portal.

[Dr Atul G- LNG]

hi @indrasengupta 

SO you mean with ITIL role it's visible but with sys approver alone it  is not visible. Is any ACL or customization has been done for this role?

[indrasengupta]

@Dr Atul G- LNG 

The request for approval is created using simple catalog item which creates REQ=>RITM=>SCTASK, there's no custom table/ACL or application.

[Dr Atul G- LNG]

Hi @indrasengupta 

I think it is expected behaviour. Have a look at Alex Answer

https://www.servicenow.com/community/now-platform-forum/roles-that-are-able-to-approve-requests/m-p/...

[ginaso]

were you able to "resolve" the visibility limitations for approver users? We observe same challenges and I find it strange it that should be expected behavior really...