Redirect users from SOW global search UI to classic UI

Suresh1
Tera Guru

Hi Team,

 

We would like to redirect users who are searching in SOW view of global search from SOW view to classic view.

 

Let me know how we can achieve this.

 

Suresh1_0-1755402579015.png

 

Suresh1_1-1755402627161.png

 

Even if they are searching in SOW view as well, they should redirect to classic view.

 

Thanks,

Suresh

3 REPLIES 3

SANDEEP DUTTA
Tera Patron
Tera Patron

Hi @Suresh1 ,

OOTB you can just change the Scope from the top to "Global" and search , it will take you to native UI:

SANDEEPDUTTA_0-1755408928916.png

 

Thanks,
Sandeep Dutta

Please mark the answer correct & Helpful, if i could help you.

Hi Sandeep,

 

Here the User is still searching in SOW search only.  Do you have any idea how to redirect users to default them to see the classic UI only irrespective of where they search be it in SOW or Global Search?

kaushal_snow
Mega Sage

Hi @Suresh1 ,

 

There is no documented post that intercepts global search actions from SOW and auto-redirects them to the classic ui interface. Being an end user, we need to manually switch the search scope (e.g from “ABC” to “Global”) to force the search into the classic UI. It’s not automated, but you can probably achieve your goal.

 

If you found my response helpful, please mark it as ‘Accept as Solution’ and ‘Helpful’. This helps other community members find the right answer more easily and supports the community.

 

 

Thanks and Regards,
Kaushal Kumar Jha - ServiceNow Consultant - Lets connect on Linkedin: https://www.linkedin.com/in/kaushalkrjha/