How to enable search in Employee centre to fecth Microsoft support KB articles

[Dileep Kumar2]

We have a requirement like we need to show users the KB artciles that are present in Microsoft support side.
we can create those but its better to enable our search to show KB articles in Microsoft support side.

Any ideas? How to do this.

[Dr Atul G- LNG]

You would need to use a third-party spoke to integrate ServiceNow with Microsoft support systems. However, the key question is whether the Microsoft side will allow this integration.

It is important to verify if the Microsoft support platform provides the necessary APIs or permissions to enable integration with ServiceNow before proceeding.

[AlpUtkuM]

Hi @Dileep Kumar2 

Please check this link : https://www.servicenow.com/docs/r/platform-administration/ai-search/ext-cont-connectors-landing-page...

[namanajain]

Showing Microsoft Support KB articles directly in ServiceNow search would require integration access and permissions on the Microsoft side (APIs, search endpoints, etc.).
In most organizations, these access controls are not easily granted by Microsoft or tenant admins, which makes this approach difficult to implement.