How to encrypt the catalog variable field value after entered the data in to it. ex: once end user enter his home address (sensitive info) we need to make it as encrypted (not in readable) format. And same has to applicable in RITM form.

[Thanvik1]

I have a requirement to hide or encrypt the customer personal data (address) in the order guide form. I tried with variable type -Masked and enabled the 'use encryption' option. but it is notworking as expected. and there is a option to Hide and show in the variable text section, which is not suggestable.

i want to make encrypt the data once customer enter his home address. And the same has to apply in the RITM variable.

[Lone Wolf1]

Hi,

You can check out the following documentation :

Encrypt an existing field | ServiceNow Docs

Regards