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Resolved! Catalog item fields should autoPopulate by email Link.

Hii everyone, 1. Create a Notification and trigger daily Via scheduled job. Condition: If User’s Manager is Inactive send Notification to manager’s Manager. 2. Create a Catalog form. Make 3 fields (Inactive manager- Reference type)(New Manager-Refere...

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Anjaneyulu1 by Giga Contributor
  • 1026 Views
  • 3 replies
  • 1 helpfuls

Resolved! Upgrade instance when Mid Server is not accessible

Hi all, I am in the middle of upgrading my Sub-Prod instance to San Diego. As a best practice, I cloned my Prod instance over the sub-prod instance to make sure everything works the same. However, I have a separate mid-server for the sub-prod instanc...

Resolved! Need to copy worknotes from incident to incident tasks

Hii All, I have written script like this, when to run - after update condition - work notes changes script - var inc = new GlideRecord('incident_task'); inc.addQuery('incident.sys_id', current.sys_id); inc.query(); while (inc.next()) { inc.work_notes...

Anjaneyulu1 by Giga Contributor
  • 2647 Views
  • 20 replies
  • 1 helpfuls

Resolved! Scheduled Reports Conditions

Have a business / use case where we are wanting to have an email sent out at X time of the day (16:30 EST), this email needs to have a list of all newly assigned project tasks for that day, then some additional verbiage on the email notification. I f...

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Resolved! RITM record closed even though it had open tasks

Hi all, We've got an issue raised by a customer where the requested item record is getting closed when manual tasks are closed even if there are other active tasks. They want the requested item to get closed only when all tasks are closed, but they a...

Amelie G by Kilo Expert
  • 3616 Views
  • 7 replies
  • 2 helpfuls

How can I get who are listed in event parm1 and event parm2 ?

Hi Team,  When we created Outage emails are sending to event parm1 and event parm2.  How do I change these list ? currenlty mails are going different people, want to change user list. where Can I change Even Parm1 and 2 users list.  Please help.   

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B Ashok by Tera Guru
  • 531 Views
  • 2 replies
  • 0 helpfuls