Resolved! Variable Read Only
Hi, Can you help me to make below particular variable read only when state is closed complete or closed incomplete or closed skipped. (screenshot attached)
Forum Posts
How to make Close Notes and Resolution Code mandatory when resolving service request
I'm trying to use a Client Script to make the Close Notes and Resolution Code fields mandatory when the "Resolve Service Request" button is pressed. I've seen suggestions to use a UI policy however I don't think that would work because it relies on t...
Resolved! Why some I am not able to create problem record from some incidents?
Hi Experts, Can you please explain to me why I am not able to open a problem record from some incidents, while I am able to do it with a few other incident records? 1. Img-1 shows an incident record form not having provision to open a problem re...
Resolved! Help with inbound action: did not create or update <table> using current
Hi Experts, I'm having issues with an inbound action I created for a custom CI Class (u_cmdb_ci_certificates). I understand there's already a cert class, but I'm testing this for something else. To Summarize: I have an inbound action to update th...
Adding New Change Type
I followed this document to add a new change type. However it does not go over how to update the ChangeRequest script include so you can create a change request of this new type thought a UI Action. How do I go updating the script include?
SLA TimeLine is showing nothing
HI we have issue with timeline. It is not working as expected. Can someone check the screenshot and sugegst why it is not showing anyvalue. (That specific problem task record is having 3 SLAs, but it is showing nothing) Thanks, Anusha
Which one do I use? IP Switch or Switch or Netgear or does it matter?
New to SNOW. In the process of adding our Network Gear (Layer 3 switches, routers, firewall appliances) to the CMDB and seems to be no end of choices of the CI Classes these items can be added to. While adding Fortigate firewall appliances I noticed ...
Resolved! add option to impact and urgency fields
when we select category has inquiry then remove choice 1-high from impact and urgency fields, if we change category from inquiry to other then choice 1-high should display from impact and urgency fields...
User Licenses bifurcation
Hi All, In the "Subscription Overview" dashboard, i can see the count of "IT Service Management Standard - Unrestricted User" is 1000. I checked that, this is the count of active users in "sys_user" table. I want to know the bifurcation of "fulfille...
Resolved! Pop-up message on button - Widget
Hi SNow experts,Is there a way to add a pop-up message or a modal window when i clic the submit button?Note: It's a widget. Thanks in forwards,Leo
Resolved! how to get field values throgh mail Script
Hi Everyone, I am Developing Notification Now. I need to get the filed value(u_platform_type) from custom table (u_platform) though the mail script. Can you help me on mail script.. Thank you.
Resolved! How to set the records in table format
In continuation to this question https://community.servicenow.com/community?id=community_question&sys_id=7e3e79861be2cd50d018c8ca234bcb9c I am getting output as "INC0000001RITM0010001" but I am excepting output as..{table format} Number INC00000...
Resolved! How to pass event values to the notification?
Hi Team, In a schedule job I had an event, and in the event through array I am passing two numbers... so how can I get those numbers in notifcations. while(gr.next()) { arr.push(gr.number); } gs.eventQueue('trigger.an.event', gr, arr); Now arr contai...
Resolved! How to store the Knowledge article number and then prepend the entire active url before that
I have a client requirement to add a URL field type in catalog variables. This URL field has link to Knowledge Articles ( it changes when other field 'Job role' changes). There is an onChange Script that works to pull up the KA link( currently saved ...
Resolved! Approval report/widget filtering out change requests when setting the filter to hide a specific catalog item
Hi Community, I'm running into an issue with filtering approvals in the approval widget, or from a report on the approval table. When I try to hide a specific catalog item, change requests are also getting filtered out. Report Filter: "Approval fo...
