I am creating scheduling jobs via System Definition > Scheduled Jobs > 'Auto generate something (a change, an incident, a ci etc) from a template' for normal changes, which works as planned. This is so I can automate the creation of a change record ...
As we build out our Service Now instance, we are going to want to test the appearance of Service Now across the entire gamut of mobile devices or, to be more realistic, most common/popular mobile devices. We are currently in the process of research...
Hi, please help me how to get Logged-in User Time zone i used below script in OnSubmit -Client Script working fine Native Ui side, coming to Portal side showing Javascript Error. var id=g_user.userID;var d;var gr=new GlideRecord('sys_user'); gr.add...
How would I create a reference variable that is referencing the email address from the sys_user field?
Can I cancel the survey instance? If so, please advise how. What's the setup steps? By the way, I see some survey instance is cancelled, under which workflow, system cancel the survey instance. Please advise. Thank you.
As the default OOB behavior when any incident is cancelled in my application , it is set to active = false . I want to change this behavior and i want the incidents to remain in active = true status when incident is cancelled . What is the OOB busin...
I want to use the default items used on ServiceNow with icons for catalog items and categories.Where are the existing icons stored?And can I use it?
Description: What is the effect of increasing the session timeout? Why does the documentation say "Adjust this timeout setting to no more than a few hours, although up to 24 hours is workable"? Does increasing the timeout cause a huge performance hi...
Hello experts, I am trying to send approval emails to approvers if they have not approved yet, this is the scheduled job: ********************************************************************* remindApprovers();function remindApprovers(){//remind eve...
Hi Team,I would like to display the section/tab(Security Incident) when the 'Incident Type' is chosen 'Security Incident'.The section/tab(Security Incident) should be hidden when the 'Incident Type' is not chosen 'Security Incident'.Client script : T...
Hello Community, As the title says; I could need some help writing a background script to close all our Requests when RITM have State Closed complete. We have approximately 130 Requests where RITM is Closed complete, so I believe there is a issue wit...
I'm trying to work with ATF to automate some catalog testing for my organization, and one of the things I test for frequently is making sure permissions and entitlements are functioning correctly. For example, I need to test and make sure Jane Doe in...
Hello! I am needing to add group to a new group that I am creating. Group A needs to be added to group B. I don't know exactly what related list would deal with this or if there is a better way to get this done without having to use parent group be...
I have a catalog item that has two date variables, a delivery date and an expiration date. For both variables, I need users to not be able to select a date that is in the past and also not more than business days in the future. The script below help...
is there a way to automatically expand the "show email details" in the work notes of an incident?