I am building a report to show which end users are submitting the largest number of incidents. It's a simple bar graph count, grouped by the Opened By value, which works easily to show who is opening the most incidents.
The problem is, our IT service desk and other admins are creating more tickets than any given end user, for obvious reasons, so the output data is not really useful. Is there a common filter criteria to allow me to filter out items created by someone from specific assignment groups, or people who have an ITIL license, or any other way to tackle this? Or will I need to ask our SN admins to create a custom filter?
