How to fine correct subcatagory based on catagory in assignment rule?

Nilesh Pol
Kilo Sage

a month ago - last edited a month ago

HI, Need assistance to find correct subcatagory of catagory on applies to tab of assignment rule,

any suggestion will be appreciated.

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2 REPLIES 2

Tanushree Maiti
Kilo Patron

a month ago

Hi @Nilesh Pol ,

 

Check this video for Assdignment Look up rule.

https://www.youtube.com/watch?v=u_p4B9uf1wY&t=71s

 

You will get the place where you need correct Subcategory based on category.

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
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Ankur Bawiskar
Tera Patron

a month ago

@Nilesh Pol 

assignment rule is used mostly to set Assigned to and Assignment Group.

Why you require correct subcategory?

what's your business requirement?

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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