Bad Model Catagory name and improper device assignments to wrong Model Category in ServiceNow.

[Devansh00]

Hi all,

Bad Model Catagory name and improper device assignments to wrong Model Category in ServiceNow.

This is the problem i'm having and not able to understand from where i can change the model of the CI  in the table. 

For example- In application server there is same name CI available like application server but in my case there is a  HP Elitebook840 which should be hp elitebook840 but it's showing the windows server.

any solution for this requirement.

[Abhishek_Thakur]

Hello @Devansh00 ,

Please try to navigate to the cmdb_ci.LIST and then try to find the CI for which you want to change the model.

Please mark my answer as accepted solution and give thumbs up, if it helps you.

[Abhishek_Thakur]

Hello @Devansh00 ,

Could you please accept my solution, if my response has helped. So, it help others when thay will stuck in same kind of requirement.