How to get the attachments related with incidents/CRs as a report

[Wendy20]

Hello,

 I am looking for ways to pull/map attachments related with incidents/CRs as a report.  Is there a way to do this? 

We need backups of all of our incidents and Change requests with all related attachments.  Please advice.

Thank you in advanced!

Wendy

[Dr Atul G- LNG]

Hi @Wendy20 

Yes, it it do able, to create a DB view for the same. Follow this post

https://www.servicenow.com/community/platform-analytics-forum/report-of-incidents-with-attachments/m...

[Wendy20]

Thank you for your response. I will try this. do you know if this will include the actual attachments that were included in the incidents like test evidences attached or other artifacts that may be attached to  a particular incident or CR?

[Dr Atul G- LNG]

Hi @Wendy20 

This report will only give you the details of the records that have been attached. To take as back up :

https://www.servicenow.com/community/in-other-news/exporting-incidents-with-their-attachments/ba-p/2...

[Ankur Bawiskar]

@Wendy20 

although you can create a database view it won't help you taking backup of those records with incidents

this article will help you

Exporting incidents with their attachments 

If my response helped please mark it correct and close the thread so that it benefits future readers.