How to hide all worknotes added on Incident from users not member of fulfillment group

IAmIshan
Tera Guru

I have to hide all the worknotes updated on Incident from the users not part of assignment group. 

6 REPLIES 6

Sayali Gurav
Tera Guru
Tera Guru

Hello @IAmIshan ,

 

Open a incident -> Go to the Note Note tab -> Click on Filter Activity icon -> Uncheck the Checkbox which you want to hide the worknotes.

Your all worknotes will be hide.

SayaliGurav_0-1705497995092.png

 

If this will helps you to resolve your problem then mark as helpful as well as accept as solution.

 

Thanks and Regards,

Sayali Gurav

Hi @Sayali Gurav - I want to do it for all users who are not part of assignment group.

 

Navigate to Access Control Rules:
- Go to the Application Navigator.
- Open "System Security" > "Access Control" > "Rules".

Create a New Access Control Rule:
- Click on "New" to create a new access control rule.

Define the Rule Conditions:
- Set the "Operation" to "Read".
- Specify the target table as "Incident" or the relevant table.
- Define a condition that checks if the user is not a member of the fulfillment group.
- Example: `FulfillmentGroup is not in [user().groups]`

Define the Script:
- In the "Script" field, enter the script to deny read access to the worknotes for users not in the fulfillment group.
- Example: `current.work_notes.canRead() && gs.hasRole('fulfillment_group')`

Save the Access Control Rule:
- Save the access control rule.

Impersonate any user who is not part of assignment group. 

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @IAmIshan 

 

You mean, you dont want to show the already entered worknotes or you want to hide this field. 

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