How to hide all worknotes added on Incident from users not member of fulfillment group

[IAmIshan]

I have to hide all the worknotes updated on Incident from the users not part of assignment group. 

[Sayali Gurav]

Hello @IAmIshan ,

Open a incident -> Go to the Note Note tab -> Click on Filter Activity icon -> Uncheck the Checkbox which you want to hide the worknotes.

Your all worknotes will be hide.

If this will helps you to resolve your problem then mark as helpful as well as accept as solution.

Thanks and Regards,

Sayali Gurav

[IAmIshan]

Hi @Sayali Gurav - I want to do it for all users who are not part of assignment group.

[Sayali Gurav]

Navigate to Access Control Rules:
- Go to the Application Navigator.
- Open "System Security" > "Access Control" > "Rules".

Create a New Access Control Rule:
- Click on "New" to create a new access control rule.

Define the Rule Conditions:
- Set the "Operation" to "Read".
- Specify the target table as "Incident" or the relevant table.
- Define a condition that checks if the user is not a member of the fulfillment group.
- Example: `FulfillmentGroup is not in [user().groups]`

Define the Script:
- In the "Script" field, enter the script to deny read access to the worknotes for users not in the fulfillment group.
- Example: `current.work_notes.canRead() && gs.hasRole('fulfillment_group')`

Save the Access Control Rule:
- Save the access control rule.

Impersonate any user who is not part of assignment group. 

[Dr Atul G- LNG]

Hi @IAmIshan 

You mean, you dont want to show the already entered worknotes or you want to hide this field.