How to Hide New button in Incident List View

Not applicable

‎01-16-2025 04:38 AM

Hello Everyone,

 

I want to hide the new button in Incident List View when user filter with any data. if the filter is empty, it must show the new button in the list view.

Could anyone please help me with to achieve this?

 

Thanks in Advance,
Hari

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3 REPLIES 3

Dr Atul - LNG
Tera Patron

‎01-16-2025 06:15 AM

Hi @Community Alums 

 

I am not sure what is the use case behind this. It will increase the technical debt in your instance. Better educate the users about same. 

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PrashantLearnIT
Tera Sage

‎01-16-2025 06:19 AM

Hi @Community Alums 

 

You will get help from this video - https://youtu.be/09DZvJskHjs?si=Qdkl3BIWxBaUxN1a

Related List Rename | LINK Removal | FILTER Removal | ServiceNow
Related List Rename | LINK Removal | FILTER Removal | ServiceNow
youtu.be/09DZvJskHjs?si=Qdkl3BIWxBaUxN1a
For More Information, please check details below: My Playlists for Quick Access for Various Learning Paths: ServiceNow Technical Podcasts - https://www.youtube.com/playlist?list=PLmMLNh-9xqQGQ1rdxll-rVHcmOO9A8kwg ServiceNow Washington DC Release - ...
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Ankur Bawiskar
Tera Patron

‎01-16-2025 06:46 AM

@Community Alums 

this is not feasible

the New button on list will be either show/hidden when the list loads for the first time

I don't think it's a valid business requirement.

If my response helped please mark it correct and close the thread so that it benefits future readers.

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