How to Hide New button in Incident List View

Community Alums
Not applicable

‎01-16-2025 04:38 AM

Hello Everyone,

 

I want to hide the new button in Incident List View when user filter with any data. if the filter is empty, it must show the new button in the list view.

Could anyone please help me with to achieve this?

 

Thanks in Advance,
Hari

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎01-16-2025 06:15 AM

Hi @Community Alums 

 

I am not sure what is the use case behind this. It will increase the technical debt in your instance. Better educate the users about same. 

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PrashantLearnIT
Giga Sage

‎01-16-2025 06:19 AM

Hi @Community Alums 

 

You will get help from this video - https://youtu.be/09DZvJskHjs?si=Qdkl3BIWxBaUxN1a

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Related List Rename | LINK Removal | FILTER Removal | ServiceNow
Related List Rename | LINK Removal | FILTER Removal | ServiceNow
youtu.be/09DZvJskHjs?si=Qdkl3BIWxBaUxN1a
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Ankur Bawiskar
Tera Patron
Tera Patron

‎01-16-2025 06:46 AM

@Community Alums 

this is not feasible

the New button on list will be either show/hidden when the list loads for the first time

I don't think it's a valid business requirement.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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