How to include record producer variables into Incident Description field

Renu9 · ‎10-18-2023

Hi All,

I m using record producer to create an Incident record.

There are 4 variables in my record producer where I need to include all these variable questions with answers into the Incident record Description field.

Could you please guide me how can this be achieved?

Variables in Record producer:

1. Date of issue

2.Time of Issue

3.How many users affected

4. Required Information

I want the description field to appear in the Incident form something like this:

Below are the details

1. Date of issue : 17-10-2023

2.Time of Issue: 10 CET

3.How many users affected: 2

4. Required Information : Test

Jaspal Singh · ‎10-18-2023

Hi Renu,

In the Record producer for the Incident you can try adding something as below to the Entitlement script

var dateis=producer.date_of_issue;//replace the variabledate_of_issue name accordingly
var timeis=producer.tiem_of_isse;//replace the variable time_of_issue name accordingly
//so and and so forth for other variables
current.description=dateis+' '+timeis;

View solution in original post

Harsh_Deep · ‎10-18-2023

Hi @Renu9 ,

In the Record producer for the Incident you can try adding below script in producer script

var date=producer.date_of_issue;//replace the variabledate_of_issue name accordingly
var time=producer.time_of_isse;//replace the variable time_of_issue name accordingly
var affectedUsers=producer.how_many_users_affected;//replace the variable how_many_users_affected name accordingly
var requiredInfo=producer.required_information;//replace the variable required_information name accordingly
current.description=date+' '+time+' '+affectedUsers+' '+requiredInfo;

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View solution in original post

swathisarang98 · ‎10-18-2023

Hi @Renu9 ,

You can write the below code in the record producer script,

var date=producer.u_date; //"producer.<backend name>"  please add your field backend name (for all 4 fields)
var time=producer.u_time; 
var userAffected=producer.useraffected;
var requiredInfo=producer.info;
current.description ='1.Date of issue : '+date+'\n 2.Time of Issue: '+time+'\n 3.How many users affected: '+userAffected+'\n 4.Required Information : '+requiredInfo;

Output:

Please check and Mark Helpful and Correct if it really helps you.

Regards,

Swathi Sarang