How to log/track the time spent on each state in ITSM process?
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5 hours ago
Hi community, I am looking at an OOTB feature to track/log the time spent on each state in incident, change, or other tables extending from basic task table. As a result, I can analyze where the bottle neck is and improve.
Could you help to share you practice please?
Thank you.
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5 hours ago
Hi @major li ,
This is new to me as well, but I’ve explored a few items in the meantime. The following solutions might help—please take a look at them.
https://berkeley.service-now.com/kb_view.do?sys_kb_id=13aabb35db5c10d458bbdbf0ce961995
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0954528
Thanks,
Pradeep
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Regards,
Pradeep
Regards,
Pradeep