How to make field editable in servicenow?

[Shraddha desai]

Hello,

How to make field editable in servicenow?

[Sohail Khilji]

Hi

You can make use of Write ACL ! To do this you need to have security_admin role  after which you can create ACL on table/field to make the record editable.

I hope the answer helps, Kindly Mark ✅ Correct or ???? Helpful if applicable., So that others get benefited in future for similar issues...

MF Sohail Khilji.

LinkedIn >   https://www.linkedin.com/in/mf-sohail-khilji/

[Murthy Ch]

Hi @Shraddha desai 

What is your business requirement?

Right now the filed is read-only?, If so identify from where it is being read-only. It may be a ACL's, UI policies or Client scripts.

Thanks

Murthy

[Raghu Ram Y]

@Shraddha desai 

You can make a field editable/readonly either by creating ACL's/UI Policy, that completely depend on your requirement.

1. If you want to make a field readonly/editable on form for all the users and it has dependency on the other fields, in such scenarios you can use UI Policy.

2. If you want to make a field readonly/editable for some users, then in such scenarios you can create field Level ACL's.

[shloke04]

Hi,

There are multiple ways to achieve this, can you let me know the exact use case which you are trying to implement.

If this is just from a learning perspective then refer to below points:

1. Check the dictionary of that field, is readonly checkbox is checked or no

2. Check the dictionary override for that field. Is there readonly property is set to true for that table and field

3. Check if there is any data policy/UI policy.

4. Check if there is any client script which is setting the field readonly

5. Check all the ACLs setup on that field/table or parent table.

These are the only places which might be making your field as Read Only.

Hope this helps. Please mark the answer as correct/helpful based on impact.

Regards,
Shloke