How to make order guide visible/ able to to submit requests for a groups

raj765_32 · ‎09-12-2023

Hi can anyone help me with scenario for the case is like there is an order guide with name ' employee contractor status change' that order guide needs to be complete/ submit requests only by an process group and service now development group.. can anyone help me with this?

Unique45 · ‎09-12-2023

Hello @raj765_32 ,

1.)You need to create 'User Criteria' in which you add groups .

2.)Add that criteria to the 'Available For' of the order Guide.

For example -

If my answer is helpful to you then kindly mark as a helpful/Accepted solution.

Thanks!

Please mark correct/helpful if this helps you!

View solution in original post

Unique45 · ‎09-12-2023

Hello @raj765_32 ,

1.)You need to create 'User Criteria' in which you add groups .

2.)Add that criteria to the 'Available For' of the order Guide.

For example -

If my answer is helpful to you then kindly mark as a helpful/Accepted solution.

Thanks!

Please mark correct/helpful if this helps you!

raj765_32 · ‎09-12-2023

in portal view still other groups are able to see it , how to hide it in portal also?

Unique45 · ‎09-12-2023

Hello @raj765_32 ,

The 'Available for' works in portal view as well.

Please mark correct/helpful if this helps you!

raj765_32 · ‎09-12-2023

itil view it is working as expected but in portal view other groups are also able to see it