How to make 'Source Task' field in write operation on Knowledge form.

[MayurGavhane]

Hi All,

I want to make 'Source Task' field in write mode for all, I did change a OOTB ACL also but didn't work can you help me with this.

I have removed 'nobody' role from ACL.

@BharathChintala 

[Harish KM · Accepted solution]

Hi you dont need to create/modify the ACL. Just make the OOB ACL inactive and there is a OOB UI Policy called "Make source read only" which is setting the source field read only. Deactivate this UI policy as well then it will work

[MayurGavhane]

Thanks @Harish KM @Samaksh Wani  It's working as expected.

[Samaksh Wani]

Hello @MayurGavhane 

Kindly, Mark my response as Accept and Close the thread. It will help the future readers to reach the post.

Regards,

Samaksh

[MayurGavhane]

Hello @Samaksh Wani @Harish KM   Now I want to link Knowledge article with incident when I select 'Source Task' as an Incident It should link and show in the related list of the Incident.

[Samaksh Wani]

Hi @MayurGavhane 

For this It would be great if you open a new thread for this question. According to community, it will be easier to track the solution for the users.

Kindly Mark my previous response as Accept

Regards,

Samaksh

[Samaksh Wani]

@MayurGavhane 

You need to write display Business Rule :-

var gr = new GlideRecord('kb_knowledge');
gr.addQuery('source_task', current.number);
gr.query();

if(gr.next()){
current.field_name = gr.number;
}

Plz Mark my Solution as Accept and Give me thumbs up, if you find it Helpful.

Regards,

Samaksh