ServiceNow Exchange: Autonomous IT Academy - Upcoming & Past Sessions

[Pete Withers]

Autonomous IT starts with a result you can measure. The ServiceNow Exchange Autonomous IT Academy organizes every session around one of four Zeros, so you start where your pain is and go as deep as you need. Each session gives you a live walkthrough and the latest resources. Register once for the series and get it in your inbox and calendar.

4 Zeros Bi-weekly Live webinars Free For all customers

How you grow Step 1 Insight See what is happening across your services. → Step 2 Automation Let routine work run without a person. → Step 3 Autonomy Act on signals before anyone asks.

Choose your Zero 01 Zero Touch IT Support Resolve requests without a person in the loop.   02 Zero Service Outages Keep services running, and recover fast when they don't.   03 Zero Friction Change Ship changes fast without skipping the safeguards.   04 Zero Compliance Gaps Trust your data, and prove it at every audit.

Zero 01 Zero Touch IT Support Resolve requests without a person in the loop. The problem: Your team answers the same requests every day, and every ticket still waits in a queue. Start here. Begin with AI Skills for Fulfillers. It shortens resolution for the work your team already does. Sessions Activate AI Skills and Agents for Incident Management Sep 16, 2026 Use AI skills for incident summarization, triage, and resolution notes. Measure What Users Actually Experience: Digital Employee Experience May 27, 2026 See how employees experience IT on their devices. Close the Knowledge Gap: LEAP Apr 29, 2026 Turn knowledge into answers that resolve issues on first contact. Deflect Calls, Reduce Cost: AI Skills for Requestors Apr 15, 2026 Let requestors resolve common needs without opening a ticket. Accelerate Agent Productivity: AI Skills for Fulfillers Apr 1, 2026 Put AI skills to work on the tickets your agents handle every day. Guides and white papers Zero Touch IT Support: AI-Assisted to Autonomous Enhanced Workflows to Agentic AI AI Conversational Self-Service Follow the path The blueprint shows the path from one AI skill to support that runs itself. Focus on one step, go deep, then scale what works. View the Zero Touch IT Support Blueprint →

Zero 02 Zero Service Outages Keep services running, and recover fast when they don't. The problem: Outages still start unnoticed, and major incidents still lack a single owner. Start here. Begin with On-Call Scheduling. Coverage gaps cause the slowest recoveries. Sessions MIM/Modern Change Oct 14, 2026 Major incident management and modern change, covered in one session. AI Ops and Event Management for Faster Incident Resolution Sep 2, 2026 Cut alert noise with event ingestion, normalization, and correlation. Building Hybrid Service Maps for Faster Incident Resolution Aug 19, 2026 Join tag-based and machine learning mapping into one hybrid map. Detect Issues Before Outages: Health Log Analytics Jul 8, 2026 Find the early warning signs in your logs. Turn Events into Operational Decisions: Event Management Jun 24, 2026 Route alerts to the right responder, not just the next one. See Business Impact: Service Mapping Mar 18, 2026 Connect every outage to the services it affects. Reduce Recovery Time: Major Incident Management Feb 18, 2026 Run every major incident from one command center. Eliminate Coverage Gaps: On-Call Scheduling Jan 21, 2026 Design rotations that remove single points of failure. Guides and white papers On-Call Scheduling Best Practice Guide On-Call Scheduling Activation Guide Follow the path The blueprint connects monitoring, service management, and configuration data into one path to zero outages. Focus on one step, go deep, then scale what works. View the Zero Service Outages Blueprint →

Zero 03 Zero Friction Change Ship changes fast without skipping the safeguards. The problem: Every change follows the same slow path, whether it is routine or risky. Start here. Begin with Change Models. Route low-risk changes to fast approval, and keep scrutiny for the changes that matter. Sessions Activate AI Skills and Agents for Change Management Sep 30, 2026 Activate out-of-the-box change skills, and automate approvals end to end. Stop Treating Every Change the Same: Implementing Change Models Jun 10, 2026 Route each change type through the right approval and risk check. Guides and white papers Custom Change Models Activation Guide Follow the path The blueprint takes you from standard change models to risk-based approvals. Focus on one step, go deep, then scale what works. View the Zero Friction Change Blueprint →

Zero 04 Zero Compliance Gaps Trust your data, and prove it at every audit. The problem: Your records drift from reality, and gaps surface at the worst moment, during an audit. Start here. Begin with CMDB Core. Every other Zero depends on accurate records. Sessions The Data Model AI Can't Work Without: CSDM for Brownfield Environments Jul 22, 2026 Re-ground in CSDM for environments that already hold data, and see why governance decides whether AI works. Fix Data Quality at the Source: Data Foundations May 13, 2026 Stop bad data before it reaches your reports and controls. Build Trusted Data: CMDB Core Mar 4, 2026 Build the configuration data your services depend on. Guides and white papers AI and AICT in CSDM 5.0: Formal Guidance from ServiceNow CMDB Data Foundations: Set the Foundation for AI-Ready IT Operations Follow the path The blueprint builds the trusted data every other Zero depends on. Focus on one step, go deep, then scale what works. View the Zero Compliance Gaps Blueprint →

Start with the Zero that costs you the most Register for the series. We add new sessions to each Zero as they are scheduled. Register for the series Have a question? Ask in the Autonomous IT forum →

© 2026 ServiceNow, Inc. All rights reserved.