How to make work notes mandatory in Major Incident workbench

[mounika7675]

Hi,

For any Major Incident, when a user clicks the Resolve button from the Major Incident Workbench, both Work Notes and Additional Comments should be mandatory. The incident should not be allowed to move to the Resolved state unless these fields are populated.

How can we achieve this . Please suggest

Thanks in advance 🙂 

[Tanushree Maiti]

Hi @mounika7675 

Create a BEfore update BR.

Condition: when state changes to Resolve

Sample script /not tested:

(function executeRule(current, previous /*null when async*/) {

if (current.state == 6) //update state with correct state value

{
var isCommentsEmpty = current.comments.nil();
var isWorkNotesEmpty = current.work_notes.nil();

if (isCommentsEmpty || isWorkNotesEmpty) {
gs.addErrorMessage(gs.getMessage("Work Notes and Additional Comments must be populated before resolving a Major Incident."));
current.setAbortAction(true);
}
}
})(current, previous);

Refer this Artcle:

Major Incident Management (MIM) - Edit the Resolve button modal popup window to account for custom f...