How to make work notes mandatory in Major Incident workbench

[Mk_snow]

Hi,

For any Major Incident, when a user clicks the Resolve button from the Major Incident Workbench, both Work Notes and Additional Comments should be mandatory. The incident should not be allowed to move to the Resolved state unless these fields are populated.

How can we achieve this . Please suggest

Thanks in advance 🙂 

[Tanushree Maiti]

Hi @Mk_snow 

Create a BEfore update BR.

Condition: when state changes to Resolve

Sample script /not tested:

(function executeRule(current, previous /*null when async*/) {

if (current.state == 6) //update state with correct state value

{
var isCommentsEmpty = current.comments.nil();
var isWorkNotesEmpty = current.work_notes.nil();

if (isCommentsEmpty || isWorkNotesEmpty) {
gs.addErrorMessage(gs.getMessage("Work Notes and Additional Comments must be populated before resolving a Major Incident."));
current.setAbortAction(true);
}
}
})(current, previous);

Refer this Artcle:

Major Incident Management (MIM) - Edit the Resolve button modal popup window to account for custom f...

[Mk_snow]

Thanks for your support 

This doesn't seems to be working. Even though I put some comments and worknotes it's still showing the error message only

[Tanushree Maiti]

Hi @Mk_snow 

Did you change the state to resolve?

[Mk_snow]

@Tanushree Maiti  When I click on resolve, even though I put comments and work notes it's still showing as error message screenshot attached