How to manage SLA Start Conditions for 100+ Assignment Groups using Flow Designer?

[veenitk]

I have a requirement where an SLA  start condtion the Assignment Group belongs to a large set (more than 100 groups), along with other conditions like Priority and Active.
I want to configure the SLA start condition through flow designer itself by storing those assignment groups in a system property or variable in flow designer

I want to implement this logic using Flow Designer instead of configuring it directly in the SLA Definition.
How to proceed it with.

[Ankur Bawiskar]

@veenitk 

why to create/update SLA definition record via flow/script?

it has to be configured manually and it gets added to update set and will get migrated

what's your exact business case here?

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[veenitk]

For the Business perspective I need  this approach.
I want to configure the SLA start condition through flow designer itself by storing those assignment groups in a system property or variable in flow designer, so we can maintain and make scalable.


Thanks & regards 
Veenit

[Ankur Bawiskar]

@veenitk 

so what did you try and where are you stuck?

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[veenitk]

Unable to get those sla controllers in flow designer ..like start stop and pause