How to manage SLA Start Conditions for 100+ Assignment Groups using Flow Designer?

veenitk · 3 weeks ago

I have a requirement where an SLA start condtion the Assignment Group belongs to a large set (more than 100 groups), along with other conditions like Priority and Active.
I want to configure the SLA start condition through flow designer itself by storing those assignment groups in a system property or variable in flow designer

I want to implement this logic using Flow Designer instead of configuring it directly in the SLA Definition.
How to proceed it with.

Dr Atul G- LNG · 3 weeks ago

It’s easier — it doesn’t exist as a metric. The only way to handle it is via SLA configuration.

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AndersBGS · 3 weeks ago

Hi @veenitk ,

Why? This is in general not how it is meant and not how it should be configured.

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Anders

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Dr Atul G- LNG · 3 weeks ago

Hi @veenitk

You’re going in the wrong direction, mate, and creating a lot of extra work for yourself. The SLA needs to be created, maintained, and updated under SLA Definition only.

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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