We've updated the ServiceNow Community Code of Conduct, adding guidelines around AI usage, professionalism, and content violations. Read more

How to Measure State change metrics

Rutusha
Tera Contributor

Hi all,

We have requirement where we need to build metrics to measure state change.

 

Measure State change metrics - who caused, assignment group, when & how long the state is in particular duration .

Can someone please suggest on how to achieve this if you have built something similar??

5 REPLIES 5

Dr Atul G- LNG
Tera Patron

Hi @Rutusha 

 

OOTB way is Metric and if you have PA then you can do more on this.

 

Few OOTB metrics available , have a look and share feedback.

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************