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How to Measure State change metrics

Rutusha
Tera Contributor

Hi all,

We have requirement where we need to build metrics to measure state change.

 

Measure State change metrics - who caused, assignment group, when & how long the state is in particular duration .

Can someone please suggest on how to achieve this if you have built something similar??

5 REPLIES 5

Dr Atul G- LNG
Tera Patron

Hi @Rutusha 

 

OOTB way is Metric and if you have PA then you can do more on this.

 

Few OOTB metrics available , have a look and share feedback.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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