How to Measure State change metrics

Rutusha
Tera Contributor

‎02-26-2024 11:05 PM

Hi all,

We have requirement where we need to build metrics to measure state change.

 

Measure State change metrics - who caused, assignment group, when & how long the state is in particular duration .

Can someone please suggest on how to achieve this if you have built something similar??

0 Helpfuls
  • 1,169 Views
5 REPLIES 5

Dr Atul G- LNG
Tera Patron
Tera Patron

‎02-27-2024 02:36 AM

Hi @Rutusha 

 

OOTB way is Metric and if you have PA then you can do more on this.

 

Few OOTB metrics available , have a look and share feedback.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls