How to print comments through Email Notification script

[gazalagrawa]

Hi,

I am trying to print the last comment/worknotes in a notification using email script:

  template.print('Comments '+cs.comments.getJournalEntry(1));

                template.print('\n Work Notes '+cs.work_notes.getJournalEntry(1));

But it is displaying content as:

Comments Work Notes 2026-06-10 23:38 PDT - Gazal Agrawal (Work Notes) [code]

pls check this

[/code]

How can I remove this [/code]. What wrong I am doing here? These comments and worknotes are made through CSM Configurable workspace.

[Teja R]

Hi @gazalagrawa ,
Use the Regex script or else get the value from the "sys_journal_field" table.
If my response helped, mark it as helpful and accept the solution.
Thanks,
Teja.

[pr8172510]

Hi @gazalagrawa,

This behavior is commonly seen with CSM Configurable Workspace, where journal entries may be stored with formatting markers such as [code] and [/code].

Since getJournalEntry(1) returns the raw journal content, those tags are included in the output.

You can remove them before printing:

var comment = current.comments.getJournalEntry(1);
comment = comment.replace(/\[code\]|\[\/code\]/g, '');

template.print('Comments: ' + comment);

If you need only the actual comment text (without timestamps, usernames, or formatting), query the sys_journal_field table and use the value field instead of getJournalEntry().

[Tanushree Maiti]

Hi @gazalagrawa 

Refer : KB0529930 Viewing last two comments when using getJournalEntry to add a journal entry to a notificat... 

With your code, you can  use regex to remove [/code] ,[code]tag.

[Ankur Bawiskar]

@gazalagrawa 

you need to use email script to remove that text

use this

var comments = cs.comments.getJournalEntry(1);
var dateRE = /^\d{4}-\d{2}-\d{2} \d{2}:\d{2}:\d{2}.*\n/;
var onlyCommentsText = comments.replace(dateRE, '');
template.print('Comments '+ onlyCommentsText );

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