How to print comments through Email Notification script

gazalagrawa · Wednesday

Hi,

I am trying to print the last comment/worknotes in a notification using email script:

template.print('Comments '+cs.comments.getJournalEntry(1));

template.print('\n Work Notes '+cs.work_notes.getJournalEntry(1));

But it is displaying content as:

Comments Work Notes 2026-06-10 23:38 PDT - Gazal Agrawal (Work Notes) [code]

pls check this

[/code]

How can I remove this [/code]. What wrong I am doing here? These comments and worknotes are made through CSM Configurable workspace.

pr8172510 · Thursday

Hi @gazalagrawa,

This behavior is commonly seen with CSM Configurable Workspace, where journal entries may be stored with formatting markers such as [code] and [/code].

Since getJournalEntry(1) returns the raw journal content, those tags are included in the output.

You can remove them before printing:

var comment = current.comments.getJournalEntry(1);
comment = comment.replace(/\[code\]|\[\/code\]/g, '');

template.print('Comments: ' + comment);

If you need only the actual comment text (without timestamps, usernames, or formatting), query the sys_journal_field table and use the value field instead of getJournalEntry().

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