How to provide change requests read only access to non ITIL users?

[JB8]

I am looking for a way to allow non-ITIL users to view open change requests, even those they do not submit ? I have created a record producer so that they can submit changes though the self service portal. But now, how can I get them to be able to click something and view open changes.

[Sulabh Garg]

Hello

You can give this role for change read only access.

Role name - sn_change_read

Please Mark ✅ Correct/helpful, if applicable, Thanks!! 

Regards

Sulabh Garg

[JB8]

Is it available OOB for non-ITIL users to access with change requests?

[Sulabh Garg]

No, It is not available OOB for non-ITIL users, you have to add it manually for non-itil users.

[Sulabh Garg]

Hi, Can you please mark the appropriate response as correct so that this thread can be closed.

Please Mark ✅ Correct/helpful, if applicable, Thanks!! 

Regards

Sulabh Garg