Hi (London latest patch) We have created 5 new fields on change_request. Then we have added those 5 fields to the "Change Request activity formatter", by using the "configure available fields" link Then we make som input in the 5 fields and save t...
Hello - we are using a multirow variable set in one of our catalog items (contains 6 variables). When the catalog item is submitted through the Service Portal, a lot of the data that was entered in the MRVS is missing when viewed in the platform. W...
Good day everyone, How to remove these two options from the context menu (refer the below image) ? table name : rm_release
Hello Community members,I have a requirement to get some external data in include script(server side). I am using the following code for the same but i am getting error like "XMLHttpRequest" is not defined . var client=new XMLHttpRequest(); ...
Hi,I am working on Asset management implementation. I know how to assign/consume consumables (using consume button) but what is the best way to reclaim that consumable if person leaves the organization (or any other applicable) use case?Thanks in adv...
Hello, Has anyone tried out One click survey option that is documented in the docs link below: https://docs.servicenow.com/bundle/madrid-servicenow-platform/page/administer/survey-administration/concept/c_SurveyServicePortal.html The docs link below ...
Hello, I have a requirement from management to copy variables from a SCTASK to the worknotes fields and post them. The Business rule i have has created a work note and posted it, BUT it has no information in it. Its submitting a blank worknote. An...
Hi,I would like to send an email notification X days after the incident state is to 'Awaiting User Info'. I created a new notification, in the When to send section, I need two conditions:1. Incident state is 'Awaiting User Info'2. This is the part ...
Hi, I want to add/remove some classes from sys_class_name (Class) filter so that it shows the classes which are intended to be selected. For example, open "cmdb_ci" table in list view. Now, add a filter and select Class - is - <any_available _option...
Hello! I'm wondering what the best way is to tackle this, please? Basically, our Service Desk Manager would like incidents that are on hold to have a specified release date. I've built in the extra state, the queue and the follow up date and time, ho...
Hello, I am working on a script where I need a read an output and calculate the numbers at end of each line. I am trying the below script but I am unable make it further. Note: script should be able to add values of 'Local Fixed disk' ONLY. Output ...
Hello Community, I have a requirement to make a Related List on a form read-only for itom_admin Role (they want it to be a static list with just information). They do NOT want the end user to have delete capabilities and Write capabilities. I've d...
Variable choices are not visible in RITM when the catalog item is submitted. I have checked everything to identify why the variable choices are not visible in RITM, also there are no validations like UI policies or Client scripts for that variable. C...
We have agents that are members of several different groups, based on their specialties. Also, the assigned to field is dependent on the assignment group field. Here's an example of the issue we are having: I am part of the request group, which is ...
I am trying the below code to convert bytes to mb but script returning output in GB. var bytes = 68718940160; function readableBytes(bytes) { var i = Math.floor(Math.log(bytes) / Math.log(1024)), sizes = ['B', 'KB', 'MB', 'GB', 'TB', 'PB', 'EB', 'ZB'...
