How to provide change requests read only access to non ITIL users?
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‎04-13-2022 01:17 AM
I am looking for a way to allow non-ITIL users to view open change requests, even those they do not submit ? I have created a record producer so that they can submit changes though the self service portal. But now, how can I get them to be able to click something and view open changes.
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Change Management
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‎04-13-2022 03:18 AM
Yes, if they are the opened by or requested by
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‎04-13-2022 05:18 AM
No, that's not the requirement
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‎04-13-2022 06:00 AM
Then you need to update the ACL and remove the condition to provide all the users to view open change request
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‎08-01-2022 09:07 PM
Hi @Deepankar Mathur,
I have a similar requirement, would you be able to solve the solution? Please let me know.
Thank you
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‎08-17-2022 02:31 AM
Hi Annie,
What is your requirement? Can you please elaborate
Regards,
Deepankar Mathur
