How to remove 'Close Case' option from Action button

[Sonu Parab]

Hi All,
We have one requirement, If user has snc_internal role then we want to remove or hide 'Close Case' option from the button.

--> This is a Standard Ticket Header widget.

-->Basically this widget display when we click on short description of Incident record.

Could you please assist anyone to achieve the requirement
Thank you

[Community Alums]

Hi @Sonu Parab ,

It is part of a widget and you need to play with script. Follow below instruction to add a button:

1) Go to Standard Ticket > Standard Ticket Configuration
2) Open the record where Table is matching the table name of your record .
3) Goto Action Region tab
4) Open the widget mentioned in Action Widget
5) Edit this widget to match your requirement 

[Community Alums]

Hi @Sonu Parab ,