How to remove 'Close Case' option from Action button

Sonu Parab
Mega Sage

‎02-20-2023 03:20 AM - edited ‎02-20-2023 03:21 AM

Hi All,
We have one requirement, If user has snc_internal role then we want to remove or hide 'Close Case' option from the button.

Sonu_Parab_0-1676891724508.png

 


--> This is a Standard Ticket Header widget.

Sonu_Parab_1-1676891903629.png

 

-->Basically this widget display when we click on short description of Incident record.

Sonu_Parab_2-1676891971496.png

 

Could you please assist anyone to achieve the requirement
Thank you

 

 

 

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2 REPLIES 2

Community Alums
Not applicable

‎02-20-2023 03:31 AM

Hi @Sonu Parab ,

 

It is part of a widget and you need to play with script. Follow below instruction to add a button:

1) Go to Standard Ticket > Standard Ticket Configuration
2) Open the record where Table is matching the table name of your record .
3) Goto Action Region tab
4) Open the widget mentioned in Action Widget
5) Edit this widget to match your requirement 

 

 

Community Alums
Not applicable
In response to Community Alums

‎09-23-2023 12:40 AM

Hi @Sonu Parab ,

 

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