How to remove source count in service portal

duggia · 3 weeks ago

I need help. we want to remove count for both the knowledge and catalog. how can we achieve this

Ankur Bawiskar · 3 weeks ago

but why you wish to do so?

It's a good user experience to user to see the count and why to alter the OOTB feature?

This will be a customization and add to your technical debt to maintain it.

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Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

duggia · 3 weeks ago

Hi @Ankur Bawiskar

Can you please let me know where it was configured.

Dr Atul G- LNG · 3 weeks ago

Hi @duggia

This is expected behavior. It takes into account how many items/ KB there are and doesn’t spoil the out-of-the-box functionality or user experience and it will create technical debt.

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duggia · 3 weeks ago

HI @Dr Atul G- LNG

where it was configured. i did checked the widget 'Faceted Search' but could not find the count where it is configured