How to remove the reassigned card from Service operation workspace

[Debasis Pati]

Hello All,


How i can remove the Reassign card from service operation workspace?

@Ankur Bawiskar any idea on this?

[Anand__99]

Hi  @Debasis Pati ,

Follow these steps:

1. Open UI Builder.
2. Navigate to Page Collections.
3. Search for "SOW - Sidebar tabs top".
4. Search within it for "Record Information".
5. Select "Record Information SNC" — this is the tab shown on Incident and Interaction.
6. Open the page and create a duplicate, placing it above the current page in order.
   • If you need to change the condition, restrict the page to table = incident (remove conditions for other tables
7. Open the duplicated page in the Editor and search for the "Assign Button" component.
8. In the component configuration, open Configure.
   • This button handles Assign, Assign to me, and Reassign.
   • Add a condition to disable the button only when the Assigned To field is not empty.
9. In the Disabled field, select Bind data, and enter the required condition mentioned in the SS. Condition -> if(@data.record_information.output.incidentInfo.assignedTo, true, false)
10. Save the form and refresh the SOW.

If this solves your query, mark this as helpful and correct

Thanks

Anand