How to restrict assignment group for particular tables

[anvitha ash]

Hi, 

I have a requirement. We have a assignment group called "problem_mgnt" now I want this assignment group to be only visible for problem record assignment group field. This group should be hidden in Incident for filed assignment group and for  Requested item table assignment group field 

Note: group should only visible in problem record assignment group and it should be hidden in Incident and requested item table 

Thanks in advance 😀

[Ankur Bawiskar]

@anvitha ash 

you can use dictionary override on assignment_group field from task table and create 2 records 1 for INC and 1 for RITM and then override the ref qualifier

-> visit this dictionary and in related list Click New for Dictionary Overrride

-> for INC

-> Do the same for RITM table

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[Dr Atul G- LNG]

Hi @anvitha ash 

ServiceNow provides a feature called the Type field in the Group table, which can be used for assignment groups. In practice, we use the Type field not only for assignment groups, but also for reporting and approval groups.

Sometimes we create new group types. When doing so, you need to check the dictionary configuration and use a Dictionary Override to ensure that the change applies only to a particular table or label.

In general, assignment groups are inherited from the Task table, so no changes should be made directly there. Instead, create a dictionary override record and then update the Type field accordingly.

https://www.servicenow.com/docs/bundle/yokohama-platform-administration/page/administer/users-and-gr...

[nayanmule]

Hi @anvitha ash  , 

you can make use of the reference qualifier for your requirement.

You can use dictionary override for the reference qualifier for Incident and Request table.

Regards,

Nayan

[anvitha ash]

@nayanmule @Dr Atul G- LNG @Ankur Bawiskar 

if i want to have a assignment group called "problem_mgnt" to be visible on in problem table record and it should be restricted for all the other tables (ex incident, change, requested item, catalog task, incident task, etc..) in the ServiceNow instance, then what could be the best approach