Average P1 Duration Report Without SLAs

[mania]

Hi,

I would like to build an “Average P1 Duration” report. However, we are not using SLAs in our setup.

Is there a way to create this report without relying on SLAs? If so, could someone please guide me on how to achieve this without script inside report itself? It would be very helpful.

Thanks!

[AndersBGS]

Hi @mania ,

If you're not utilizing the SLA for P1 duration and it should be without script, you could utilizing performance analytics with the build in duration and a formula indicator to calculate the duration of the sum of P1.

[Dr Atul - LNG · Accepted solution]

Hi @mania 

create a single score report 

[mania]

Thankyou and it worked.
Previously tried on case table so i am not able to fetch that field and after applied in incident table same as per you screenshort it worked and again tried on case with dot walking so it worked in case as well.

Thankyou!