How to restrict only ITIL user to edit filter condition ?

[akhil reddy2]

How to restrict only ITIL user to edit filter condition ? 

Incident form in Related list under on specific related list where ITIL user can edit the filter but for those filter condition should be Read only for ITIL role then others

[Jaspal Singh]

Hi Akhil,

Did you check for filter roles? Right click column header of Releted list table & then Configure >> List Control.

Search for Filter Roles field & add ITIL role to make the filter editable only to ITIL users.

[akhil reddy2]

An ITIL user, when you click on the edit button of Attached knowledge related list, by default it shows
you the published articles. However, the ITIL user can change the filter and select any article or 
block and add to the incident. Please restrict the filter edit for the TIL role.

this my requirement 

[Palak Gupta]

Hi there!

Can you please explain exact requirement you have to develop?

Regards,

Palak

[akhil reddy2 · Accepted solution]

An ITIL user, when you click on the edit button of Attached knowledge related list, by default it shows
you the published articles. However, the ITIL user can change the filter and select any article or block and add to the incident. Please restrict the filter edit for the TIL role.

this is the requirement