How to add the KB Homepage within a dashboard tab?
Is it possible to add this whole pageInto a dashboard tab? i cannot find the right widget for it beside the KB search. We need to display all other options and categories as shown above
Forum Posts
Resolved! How to add a link to an incident template?
To all experts,We are using Helsinki.There is a requirement. It asked me to create an Incident template, so the team can apply the template to the incident.There is a link which should be inserted to the customer notes field. But the link did not tur...
Resolved! Is it a good idea to sync CMDB operational status from the asset state/substate?
Hi guys,[Background information]I am very much a rookie when it comes to ServiceNow and only have a few months experience with it.My organization is currently trying to implement Asset Management in ServiceNow. Before ServiceNow our Asset Managment...
CI Class not showing
New today to Enterprise from Express. We created a new CI Class but now cannot find it listed in the left-hand navigation bar.It is listed in the CI Class Manager (which we didn't have in Express) but how do I make it show so that I can add records t...
Resolved! Country field on Location Table
Does anyone know why the Country field on the Location table (cmn_location) is not a Reference field on the Country table (core_country)?It seems logical that it should be, and I'm tempted to change it so that it is, but I'm always inclined to think...
Resolved! Email Client Template FROM (who clicked the icon)
I'm trying to figure out how to create an Incident-related Email Client Template which, when used via the email icon/envelope, will depict the name (or userid) of the person who sent the email, and retain that information in the subsequent Activity D...
Resolved! New "Create New Incident" option under Self Service
Hello CommunityI would like to create a new Module "Create New Incident" under Self Service. I know that there is one(pic1) but it shows a list of incidents and a button "New" to create a new incident.Pic1I have created a module " Create New Incident...
Resolved! What is your preferred method of asset tracking for iPhones?
I am in the process of creating an order guide that will help our users transfer or port their mobile numbers to the company account. It also allows them to request a new line of service. Part of the order guide allows them to select the specific mod...
Resolved! Missing Task SLA in the Related List
Community!I created 2 SLAs. The first was on the sc_req_item. The second was had the sc_task table. Both fired with no issues and displayed in the task_sla.listThe first one displays in the RITM's related list (screenshot below).The second one does n...
Change Workflow and State Changes
I am trying to understand the reasoning behind the change workflow and get some advice.Our Change Workflow for Normal Change is as follows:1. Requestor creates CR for approval2. CR goes to CAB for assessment and is in an Assess 'State'3. CAB approves...
Resolved! in what table are incident sub categories stored
I'm still quite new with ServiceNow so apologies in advance for my ignorance.We're setting up Incidents. We need to categorize at three levels. I think the way to do it is to set up a user defined table that extends from sub categories the way th...
Resolved! Incident Short Description Max Length Limit Not Honored?
I would like to limit the number of characters entered in the Short Description field on the Incident form. Here's what I've tried:Within the Form Designer, in the Short Description field properties (accessed by clicking the gear icon), there is an o...
How to configure Tomcat Apache with Service Mapping
I have a Apache tomcat installed on my server which I'm trying to run Service Mapping on. I need to know how do I configure Tomcat such that when mapping runs it should look for config setting in different location. Currently it looks for ROOT locati...
Backing out of update sets
Hi All I have another question regarding backing out of update sets. I am new to SNOW Administration and had little 'hand over' before I took over. The procedure I was taught to follow regarding developments was to build an update set in the develop...
Resolved! Reload form if the user clicks on Cancel button on the confirmation box
Hi,Please let me know how can reload the form if the user clicks on the cancel button on the confirmation box ?I have written below code but it is not working as expected. Below code is reloading the form but it is saving the changes which was entere...
