Helsinki OOB version has Close Code and Close Notes mandatory on Resolve or Close. I would like to just change Close Notes to NOT be mandatory. I have set: UI Policy > Make close info mandatory when resolved or closed (set to true) > UI Polic...
I would like to add the "Role" field to the KB view page. Preferrably it would be up towards the top after "Last modified".Article: KB0011508 Published: 2014-08-12 Last modified: 2014-09-25 The purpose of adding this field is to assist our Service ...
When exporting a list of incident tickets to Excel, can I include link information to the incident ticket itself in Excel?If I can't do it with OOTB, I'm thinking of the following method. Is it possible?When creating an incident ticket, link informat...
I have been trying to use a macro on service catalog, I do not want to add it as a UI Macro variable type but want to show it beside a variable like in form fields.Please help me if any of you tried it earlier. Thanks in Advance.
I want to get a sys_ids of records while exporting records from ServiceNow list to Excel format . Is there a way to do it?
Hi All, I had created onComplete transform script couple of months ago to generate event whenever import set importing is completed, that event eventually generates email notification to my team stating import has been completed. Until yesterday when...
Looking to see if you can have assets in the "in Use" state that are deployed to a stockroom, like a workstation in a stockroom?
I am relatively new to SN and have not done much with scripting. I have a new requirement that came in to open an incident from an email with a specific subject line. Then from a later email, find that same incident and close it based on the subjec...
According to ServiceNow Docs, the Assignment Rules will only run when a Task record is unassigned. Let's say we have a ticket that was manually re-assigned to a new Assignment Group. What I am noticing in most cases, when this assigned ticket has ei...
Hi Everyone, We handles plenty of service request tickets on the daily basis and from time to time our fulfillers would close tickets by mistake and have to come to our sys admin team for help. We are exploring the possibility of letting their team l...
Can anyone please help me to understand all these interviews questions 1. What kind of incidents tickets do we get as an admin or developer? 2. what is the main difference between GlideAjax and Sctrachpad? 3. I got an issue (any issue, how to fix) ...
I have sysid of an object and want to determine the name of object i.e. record or table how can i achieve this?
Hi All, I have one requirement , whenever I submit a request from catalog item, new record should be created in data source table and attachment from RITM should be copied to the created data source. Written the below code to copy the attachment from...
Experts. I have a cloned the sc_cat_item widget, and page. I've customized them as requested. Now I have to make them publicly accessible and allow them to be accessed via an iframe from another site. How does one configure the iframe on the external...
I have a Service Catalog Item with a start date (start) and an end date (end). I want to set it up so that when the end date is selected they cannot enter a date that is 30 days greater than the start date. If the end date is greater than 30 days fr...
| User | Count |
|---|---|
| 33 | |
| 19 | |
| 10 | |
| 10 | |
| 10 |
