Resolved! How do I share a personal filter?
I have a personal filter that I have created. in the documentation it says I can share my personal filters. But I cannot find out to do that? Can someone help me out? Thanks!
Forum Posts
How to send file from MID Server via SFTP from ERP system?
How to send file from MID Server via SFTP from ERP system? Please provide the examples. Thanks Ram
g_form.setValue not working on ServicePortal
Hi All, I am using below script to populate a variable on submit of the catalog item. The script is working fine on desktop from Service Catalog but it is not working on Portal. The setValue is not working on portal alerts are generated on portal a...
Keyboard shortcut for "Update"
Is there a keyboard shortcut for the button "Update"? Or does anyone has the code to create this? Thank you so much!
Catalog item description dynamically change
i would like to show the catalog item description based on logged in user. if user belongs to one company - A, description-A should e visible something like that. Please help
My Tickets in Service Portal should display all Requests, Ritm's and incidents
Hi All,I am having a requirement in Service Portal. There is 'My Tickets', now the requirement is on clicking My Tickets it should display all the REQ , RITM , INC that is present in descending order, i.e the latest one should be on the top where as ...
Resolved! Renamed Question choice value(variable) in Catalog item is not appearing in existing tickets in RITM tickets
Hi, There are 52 drop down values for a variable in an Catalog item, now we need to rename only 17 values to a new name. Already there are many request logged into the system with those 17 values. When I tried renaming it in the catalog item ( both ...
Resolved! How to get parm2 value in the Notification?
Hi All, I am triggering event from server script in a widget. I am passing some value in parm2. Now I need to get that parm2 value as a part of my email notification body. How can I get that? Please help anyone. One more thing is I have two template....
How can I set the Stage field on RITM
Hi All, How can I set the Stage field on RITM, stage field is displaying the back end values instead of Label. Have not created any workflow for the item and handling the stage fields through UI actions and business rules. Thanks & Regards, Anus...
Resolved! Create a specific request from UI Action in CSM
Hello All, I have a UI action on my Case application that I want my end-user to use to create a Catalog item. I want to link this button to a specific catalog item so that when users click on the button, it will open the specific catalog item and ass...
Resolved! Resolve Child Incidents from a Parent Incident using UI Action button.
I've a requirement where, On incident form, if the logged in user is part of Application support group, user should be able to view the Button “Resolve child tickets”. On click of this button, user should receive a confirmation message. “There are X...
Setting the Contact type on requests from the service catalog
Hi, I am using Kingston and I have found several articles on how to set the contact type of a record producer. I need to be able to set the contact type on the sc_request to Self Service for orders from our service catalog. I have the scripts, I am w...
Resolved! Need to show Alert or Error Message in onCellEdit client script
HI All, I have written a on CellEdit client script on incident table, when ever close notes is empty and close code is none, then it should not allow to closed the incident from the list view even. It is preventing incident closure but how to show an...
Resolved! How to manage the inheritance of roles?
Hi, I wanted to remove the users from the role "knowledge" but the inheritance was true so, I used a background script to update the inheritance to false. But while using a background script I made a mistake in Encoded query because of which inherita...
Resolved! Can anybody give realtime examples of Before, After, Async and Display Business Rules ? Please
I want to know about Business rules with full clarification
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