I've been tasked with creating a report to find the most used Knowledge Base article this year. Looking at the kb_use table, I don't see a way to filter views for this year only. Can someone provide some guidance?
Hello everyone, It's a little unclear in the documentation (maybe i'm just looking at the wrong docs) how to add location records to the location map. I tried adding the latitude and longitude to a few location records but they're still not showing ...
Hi, I need to push multiple values into a glide list field from records retrieved from gliderecord. Currently it's only pushing one value. Is there something simple I'm missing? I've logged it and the glide record is returning 5 records. (function e...
We have a requirement for users to provide feedback on how our department is running especially with the recent implementation of ServiceNow (Madrid) and our new Service Portal. I’ve been asked if we can add a widget to the service portal that looks ...
When i try to view the report dashboard it says "Report visible only to a specific users of group.All other members are able to see it. I already have ITIL role, Report Security - enforce access control checks" plugin is also active. Also both the d...
Hi All, I wanted to know what is minimum role required for users to read HR knowledge base articles... the role "sn_hr_core.kb_writer" gives access to entire HR knowledge base along with editng option, but is there any way in which we can give just...
Changing Cart Quantity based on Order Guide Variable Value Using a Business RuleI couldn't find the answer to a scenario we came up with so I figured out a solution and thought I would share it for those looking to do something similar. Side note, ...
Hi We wish to have the requests which are created through service portal, with contact-type - 'self-service' For Incidents we have a Record Producer and managed through its RP script. But I dont find a way to log RITMs. Should I include a variable to...
Hi, Does anyone know how you can restrict what is allowed is guided boards? I want to allow ITIL users the ability to use boards but at the moment an ITIL user can select a pile of things, the worrying this is that it allows them to view records eve...
Hi When a user raises a request item in the catalog, they have to attach a document to this, and when they submit the form it sends off an approval email. How can I get this document attached to the approval email that sends off? Thanks James
What is the criteria for populating the "Made SLA" field on the Incident table as true or false. We have both Response SLAs and Resolution SLAs defined and I am not sure if only the outcome of the Resolution SLA determines the value placed in the "Ma...
Hi Team, I am creating outbound Rest for creating the update set record in another system but i am getting the error as below. I have given the required integration roles to that account and also used same credentials to another REST it's working an...
Hi all, Would anyone happen to know the ACL that governs sc_task.additional comments (or is this sc_task.comments) Generally the team only have work notes which is fine, but there are some Catalog Tasks I've created where I want comments to be availa...
Hi Team, I have an requirement to send an email notification to a set of Id's based on that date that i select in "Remind me on" field. Any idea how i can achieve this one? I have heard that i need to create an event and create a notification aler...
I have one notification on which i want to attach screenshots is it doable?
