Forum Posts
Resolved! How to customize widget "Knowledge Field Facet" in order to exclude "Author"
How to customize widget "Knowledge Field Facet" in order to exclude "Author" from the Filter selection area on kb_search page on Knowledge Portal? Thanks Arnab
Where is audit history for alm_hardware table stored? sys_audit? sys_history_line?
When I click on top left hamburger and select history->calendar, I can see some audit information. But I am not able to find the same in sys_audit / sys_history_line tables. So where exactly is this information stored?
Is there a limit to the number of Child tickets which can be linked to a Parent Incident Ticket?
We suspect that an Incident ticket which has over 600 associated child tickets is degrading performance. We also note that when an attempt is made to post a work note to the Parent, it is not appearing in its activity log, but the posts are slowly ap...
Resolved! Help with removing values from array
Hi, I need some help with setting a field from an array. My below business rule runs on an m2m table and updates the OIM entitlements field when any values are added to the related list table. However, I need some script for the if current.operation(...
Resolved! Expiry date for user account
Hi Experts, Good Day ! We have set validity of the account in AD but not sure will it be working with service now (Service now Integrated with AD) . I want to set expiry date of one user account in service now also . How can I achieve this .Please ...
Data type for more than 2 decimal places
I'm uncertain what Type to use for a new column that will hold values with 4 decimal places.The Wiki "Introduction to Fields" says type of decimal has only 2 decimal places, and type of integer has no decimal places.I see types of numeric and float i...
What is the difference between Normal change and Emergency Change and Standard Change?
What is the difference between Normal change and Emergency Change and Standard Change? Please provide, For example, it's more helpful for understanding. Thanks Ram
Resolved! Loading "Propose Major Incident" modal if major incident trigger == true
I have set up the Major Incident Module to trigger an automatic proposal of a Major Incident Candidate if Prioirity == 1 or 2. The automatic trigger currently allows a user to raise priority and trigger the candidate without providing the necessary I...
Resolved! selecting multiple values on a reference field
Hi All, Greetings of the day!! I have field over my change form. That is a reference field listing out all "cancelled and failed changes" in the list.Now the requirement is user should be able to select multiple values over that field. Please sugge...
Resolved! i need to trigger a approvals based on variable values in workflow
Hi team, i have requirement like in the workflow i have multiple fields like reference and select box variables . for example if the field is ABC has values (yes and no). and another field DEF has values (yes and no) and 1 more field XYZ has values ...
Resolved! email notification for change request state changes
Hi, When any change ticket state update happens then it should send notification to assignee and assignment group mail id. So I am following the OOB "Change request state change notification" notification and given the script as below. It is generati...
Which cmdb table should be used to store SAAS applications like salesforce?
Which cmdb table should be used to store SAAS applications like salesforce? Is business application the correct table for these systems?
Resolved! Restrict users from making comments on Closed Cases
Hello All, This is on HR Cases. Even after the closure of ticket. User is still able to Comment on that closed ticket, Is there a way where we can restrict/ Stop user from making comments on Closed Cases. Thank You in Advance.
Related list does not show record from which it was created ......I have Change Request related list. After I create the new Change Request in related list ,the record is visible in the Changer Request tab but not in (the one from which it was crea
I have added Related List "Change Requests" on Change Request form in the Default View, Now I create a new record in related list using new button and record is added successfully....it is working fine. but when i open the record which was created no...
