How to restrict only ITIL user to edit filter condition ?

akhil reddy2 · ‎06-24-2022

Incident form in Related list under on specific related list where ITIL user can edit the filter but for those filter condition should be Read only for ITIL role then others

akhil reddy2 · ‎06-24-2022

An ITIL user, when you click on the edit button of Attached knowledge related list, by default it shows
you the published articles. However, the ITIL user can change the filter and select any article or block and add to the incident. Please restrict the filter edit for the TIL role.

this is the requirement

View solution in original post

akhil reddy2 · ‎06-28-2022

Hi Ankur,

Hope you are doing good

When I hide the filter condition if the ITIL user searches with incident number in the collection tab then it is displaying. Actually it should not happen those filter conditions should be read only.

Client is not satisfied with the modifications filter condition should be visible and it should be read only instead of hiding.

Any possibilities?

Any suggestion ?